Showing posts with label Location-based software. Show all posts
Showing posts with label Location-based software. Show all posts

Wednesday, December 13, 2017

Uber Price-Gouges Millennial Passenger $14,000 For 5-Mile Ride

One Millennial in Toronto got the shock of his life last Thursday evening when Uber charged him C$18,518.50 (around US$14,398) for a 5-mile trip from 12 Widmer, ST to 30 The Queensway in Toronto, that should have cost C$12 to C$40.



According to Votethehish’s friend, Emily Kennard took to Twitter and said, “My friend was charged 18K for a 20 Min ride (!), and they are sticking to it. What in the world??? This is insane! @Uber_Support @badassboz @Uber”



While combing through the dozen of replies to the initial tweet. We stumbled across an interesting interaction where Kennard said, “Uber is not backing down at the moment” from charging C$18,8158.



Uber appears to be shaking up more than the Taxi market in Toronto with its dynamic pricing model. One Twitter user replies, “surge pricing must have been 10,000% that day.”



Frustrated Twitter users voice their concerns for Uber, and even delete the app.



According to the Inquirer.Net, Uber issued a statement saying there was an error in the dynamic pricing model and it has been resolved.


“We have provided a full refund to this rider and apologized to him for this experience. We have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred,” the statement read.



Less than two weeks ago, we reported on a rather embarrassing moment for Uber, where a trifecta of events including investors drop out of the latest financing round, hackers steal 57 million customer profiles, and another massive quarterly loss are adding to speculation that Uber is a “Dead Unicorn Walking”… (see: Uber Reports Massive $1.5 Billion 3Q Loss As Two Investors Drop Out Of New Financing Round.)


Considering Uber’s statement reads, “we have safeguards in place to help prevent something like this from happening,” in Mr. Votethehish’s case, where were the safe guards?










Thursday, November 16, 2017

Half Naked Woman Who Stole Uber Driver"s Tips Complains Of Harassment After Video Goes Viral

Content originally published at iBankCoin.com


A half-naked woman whose theft of an Uber driver’s tips was caught on video is complaining of online harassment after footage of the brazen incident went viral.


Scantily clad 18 year old Gabrielle Canales – a horrible human being, was caught on surveillance video reaching into the Uber driver’s tip jar after she and two other passengers reached their destination in Brooklyn, New York.


After posting a now-deleted Instagram response in which Canales showed little remorse, the Crown Heights woman finally admitted she was “completely wrong” for stealing the money – $5.00 by her count – which she says she paid back.


“I understand I’m completely wrong and I’m not denying it,” Canales told BuzzFeed. “The lesson was learned that same day. That’s why the gentleman was paid back.”



Watch:


 


After the video went viral, Canales told Buzzfeed she’s been subject to harassment and mocking.


“I didn’t need this video to go viral to teach me a lesson. I learned the lesson that same day. Before the video went viral, the man was paid back,” Canales said. “I apologize on the matter once again.”


Canales then doubled down on her self-righteous half apology and played the woman card, saying “I’m wrong for taking $5, and according to the world, I need to die,” she said. “I understand I’m going to get hate from a lot of people and that’s something I accepted, but I don’t think it’s okay to disrespect me as female.”


Uber bans woman, ignores driver


Following the incident, Uber banned the woman from the platform, stating “What’s been shown has no place on our app and the rider’s access to the app has been removed.” The driver, meanwhile, told the Daily Mail that he was “too busy working to file a police report after the video was filmed.”


When he reached out to Uber, they sent him a canned response:


We understand your frustration with this experience. We’ve attempted to contact the rider by phone and email, but haven’t been able to resolve this issue. The rider responded to us and advised us that she didn’t steal your cash from the tip jar. If you believe the rider has your cash as captured from your dash cam and is refusing to return it, you may want to initiate a formal investigation via the police.


Uber drivers raping passengers, passengers robbing Uber drivers – some of whom were then shortchanged by the company … I bet the ridesharing behemoth can’t wait to replace those pesky human drivers with self-driving cars.


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Wednesday, November 1, 2017

NYC Terror Suspect Was "Very Friendly" Uber Driver, Friend Claims

It"s been less than two hours since police identified the suspect in today"s Halloween terror attack in NYC as 29-year-old Uzbek national Sayfullo Habibullaevic Saipov, and already the New York Post has published an interview with a friend of the suspected terrorist who reportedly expressed complete shock when told his friend had killed 8 people and injured more than a dozen others in what some sources described as the deadliest terror attack in NYC since 9/11.



Kobiljon Matkarov, 37, and a fellow Uzbek native, described Saipov as a "very friendly" man who worked for Uber. Matkarov met Saipov in Florida about five years ago shortly after he came over from Uzbekistan. The two connected over their mutual heritage, with Matkarov adding that Saipov had no terrorist connections.


“He is very good guy, he is very friendly… he is like little brother… he look at me like big brother,” Matkarov said by phone Tuesday from his home in Miamisburg, Ohio.


Saipov was identified as a resident of Tampa, Florida, by police but according to Matkarov had been living in New Jersey where he drove for Uber as recently as this summer. Matkarov said he last saw Saipov in June when he asked him to a ride to JFK, where the family was catching a flight to Uzbekistan.


“He dropped me to the airport with my family… I called him and said I needed a ride."


Matkarov said Saipov got along well with Matkarov"s five kids, who enjoyed playing with Saipov.


“My kids like him too, he is always playing with them. He is playing all the time,” Matkarov remembered.


But when Matkarov’s son asked for a picture with Saipov, he refused.


“He no like that. He said no,” Matkarov said.


New York Gov. Andrew Cuomo said Saipov acted alone when he carried out today"s attack and that there were no signs of a wider plot. However, the New York Times has reported that allegiance notes to ISIS written in Arabic were found at the scene.









Tuesday, September 26, 2017

Uber To Cease Operations In Quebec

Just days after Uber lost its license to operate in London, the online ride-hailing service that has been at the centre of various controversies and scandals for the past year, announced it would cease operations in Quebec as of Oct. 14. According to the Montreal Gazette, the final straw for Uber, which has been negotiating with the Quebec government for months in an effort to co-exist with the taxi industry, reportedly was a government demand that its drivers submit to a 35-hour training program already imposed on taxi drivers.



Uber reportedly felt such a program was incompatible with its business model, which relies on part-time drivers who would presumably not be ready to undertake the course. Other government demands included mandatory vehicle inspections every 12 months and background checks on drivers performed by police rather than a private firm.


In short, all hurdles that the company decided were a dealbreaker for its future operations.


As the Gazette adds, the stage seemed to be set for some kind of push back from Uber last Friday, after Quebec Transport minister Laurent Lessard announced the new conditions, describing them as merely an extension of a year-old pilot project permitted under the current rules.


That led Uber Quebec spokesperson Jean-Christophe de le Rue to accuse the government of adhering to “new and challenging regulations that favour old policies instead of incorporating the benefits of new technology … based on our current understanding, these changes significantly threaten Uber‘s ability to continue operating in Quebec.”



The measures came after a year of discussions with the taxi industry, which resulted in 19 recommendations to Lessard. But those discussions followed a series of public splits and policy reversals within the Quebec Liberal government over whether Über could co-exist with the province’s taxi industry.





In May of 2016, the youth wing of the Quebec Liberal Party and some business groups criticized the government’s lukewarm or sometimes hostile attitude toward the ride-hailing service, and while the Couillard government and then Transport minister Jacques Daoust took a tough line with the service, insisting drivers obtain Class 4C driver’s licences and taxi permits, those conditions were eventually dropped and a pilot project developed to try and marry Uber’s business model within the existing taxi industry.



According to the Gazette, Uber has been making waves for the taxi industry and the Couillard government since it became a part of Montreal’s transportation landscape in 2015. The taxi industry complained Uber was engaging in unfair competition, since its drivers didn’t hold expensive permits required of taxi drivers, some of which sold on the second-hand market for nearly $200,000.


Reacting to the news, a coalition of taxi owners said the government must not bend to Uber’s threats to pull out if it doesn’t get its way. “Uber is not obliged to cease operations it is only doing so to frustrate users so they can put pressure on the government,” said Georges Malouf, a spokesperson fort he group. “Once again, instead of negotiating in good faith, Uber prefers to use bullying tactics.”


While the Quebec blowback against Uber may have been many months in the making, with two major markets lost in under one week, one wonders which city will be next, and where the biggest transportation disruptor to emerge in recent years will itself be disrupted as legacy service providers and local politicians continue to push back against the deflation-creating and money-losing company.

Sunday, August 13, 2017

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Saturday, July 15, 2017

Uber - Suddenly, Then All At Once

Authored by Mark St.Cyr,


From the article “Is This Uber’s ‘Theranos Moment?"” To wit:





“Now, much like Ms. Holmes, the founder and CEO had to quit, or resign, to appease those calling for change.



And, much like the previous example – those closest, and who should be the greatest ally for change and stay as to help weather out the storm are also jumping.



Sound familiar?"



Now this appeared yesterday afternoon at about the market’s close, from Bloomberg™, again, to wit:


“Uber Backers Discuss Stock Sale to SoftBank, Others”





“Uber Technologies Inc. shareholders and its board, led by early backer Benchmark, have discussed selling some of their shares to SoftBank Group Corp. and other potential investors, people familiar with the matter said.”



For those who may not have taken the time, nor cared, to click the link I used to note who that “closest” or should be “greatest ally” that was jumping ship was:. It was Bill Gurley of Benchmark™. And with that now makes two points I stated earlier very prescient.


Again, from the above article:





“The optics of such a “jump” while in the midst of such a sh*t-storm at Uber, from my perspective, shows only one thing: You know the jig is up, it’s all about managing the fall, and there’s no need to do that in plain view.”



And the leading lines into my original article:





“There comes that moment where the veiled threats against logic such as the go-to excuse of “it’s different this time” are exposed against the harsh light of reality for all to see with such clarity, “it’s different this time” is precisely the apt statement to show why it was all fallacy to begin with.



Uber™ has just had that moment, and the resulting fallout as I’ve iterated before: Will. Be. Legend.”



And as I stated Thursday: And just like that: Suddenly, then all at once.

Thursday, June 22, 2017

Gauging The Economic Impact Of Uber

Authored by Andrew Zatlin via MoneyballEconomics.com,


Uber has been in the headlines for all the wrong reasons over these past couple months.


I’m sure you’ve seen or heard the headlines.


From sexual harassment, to discrimination, to “Greyball” – software that helped Uber drivers evade law enforcement.


Everything seems to be imploding for Uber. Amidst all the controversy, CEO Travis Kalanick resigned yesterday.


Yet we should not overlook the major economic impact of Uber (and its main competitor Lyft).


According to Uber and Lyft, there are over 400,000(K) registered active drivers in the US.  


An active driver is someone who has provided at least 4 rides per month.


The number of taxi and limo drivers reached 77K in 2013 – an increase of 18% from 2010. Taxi and limo driver payrolls hit 8K in 2015 and 2016. But dropped to 76K this year… essentially leaving payrolls flat for the last 4 years.


You could even argue the 5% decline in payrolls this year were taxi and limo drivers jumping ship to Uber.


But looking from an even higher view,  we now have 400K part-time contractors.


These part-time contractors are not included in the non-farm payrolls numbers.  So any employment upside is being missed in the government data.


Who Wins, Who Loses?


Uber & Lyft will generate $8 billion (bn) in revenue in 2017.  


The U.S. Taxi industry generates $19B annually (per IBIS World).


This hasn’t changed much even with the advent of the ride-sharing economy.  Which means that Uber is not replacing the taxi industry as much as it is augmenting it by releasing pent-up demand.


Understand that the taxi industry is a local monopoly.  New York, LA, Las Vegas, San Francisco – the taxi rights are owned by individual companies.


The origins of the U.S. regulated taxi industry goes back to the Depression.  


To make ends meet… car owners offered ride-sharing. But supply overwhelmed demand and prices plunged.  


To prop up workers, cities began to regulate the industry in order to limit the number of drivers. They created a limited number of licenses (aka medallions) which they sold.  


Eventually a market emerged for those medallions and some smart business people began to scoop them up. Some became billionaires by doing this.


(The fight against Uber is really a fight between billionaire monopolists and a monopoly-busting service. Banks also have a heavy interest in keeping the taxi industry alive because they borrowed a ton of money to buy up the medallions.)


But limiting the number of licensed taxis also capped the number of rides.


If you’ve been to San Francisco, you know hailing a cab is pointless. There aren’t very many.  


As Uber is showing, massive pent-up demand has existed and is generating $8bn of incremental economic activity that is being distributed across hundreds of thousands of workers.


Is Uber Cyclical (part of a booming economy), Counter-cyclical (part of trying to make ends meet), or a bit of both?


There are full-time Uber drivers but most are part-time drivers trying to supplement their income.


An active economy creates the demand for drivers. But when the economy turns down, we’ll likely see even more drivers but less demand. Unlike the Depression, price regulation will be in place because Uber has to make a profit somehow.


KEY TAKEAWAY: Uber has disrupted the ride-sharing economy. However, the government, banks, and taxi monopolists won’t allow Uber to completely put them out of business… at least for the foreseeable future.


When the economy turns, more people will take up driving (increasing supply) as consumers pull back their wallets (decreasing demand). Prices will drop.


Eventually more regulation will be put in place for companies like Uber and Lyft.

Sunday, June 18, 2017

Cab Drivers Union Says Chicago Taxi Industry Near Collapse

By Jeff Schuhrke of In These Times



In addition to repaying loans on their medallions, taxi operators also have to pay thousands of dollars each year in city expenses, like the ground transportation tax and medallion license renewal fee—expenses that rideshare drivers are not subject to. (Cab Drivers United/ Twitter)  


Ghana-born John Aikins has been a cab driver in Chicago for two decades. About 15 years ago, he decided to go into business for himself by taking out a loan with his wife to purchase a medallion—a city-issued license to operate a taxi—for $70,000. Paying it off within a few years thanks to a steady stream of passengers, they took out loan for a second medallion five years ago, using the first as collateral. Watching his medallions appreciate in value over the years, Aikins planned to eventually sell or lease them to other drivers, a common practice in the industry. “I hoped it would be my retirement investment, and I had planned to retire this year,” Aikins told In These Times.


But with the introduction of Uber and other rideshare companies to the city—which can operate without the expensive, city-issued medallions—Aikins has seen his clientele plummet over the past three years, making it increasingly hard to keep up with his medallion loan payments.


Across the city, the number of taxi rides dropped from 2.29 million in January 2014 to 1.1 million in January 2017, according to a report released recently by Cab Drivers United, AFSCME Local 2500 (CDU).


As a result, the average monthly income per medallion has fallen by $2,000 during the same time.


“Getting to the end of last year, things had changed so drastically,” Aikins said. “We just couldn’t make it.” After recently receiving a notice of foreclosure on his medallions, his retirement plans are now on hold.


Aikins is hardly alone. In the past three years, more than 1,300 taxi medallions in the city have either been surrendered to the city or put into foreclosure status, while another 100 or so are facing repossession through lawsuits by lenders, according to the CDU report.


This foreclosure crisis is hurting small family businesses most of all, CDU contends. Of the 6,999 taxi medallions in the city, 39 percent belong to small owner/operators, like Aikins, who own four or fewer medallions.


“Because of the misconception that the taxi industry is just big fleets, the fact that thousands of small businesses are disproportionately being hurt by this crisis is too often overlooked,” said Tracey Abman, associate director of AFSCME Council 31. “The taxi industry is really about providing decent, full-time jobs—or was—for drivers.”


In addition to repaying loans on their medallions, taxi operators also have to pay thousands of dollars each year in city expenses, like the ground transportation tax and medallion license renewal fee—expenses that rideshare drivers are not subject to.


CDU says the number of rideshare vehicles in Chicago now exceeds 227,000, while 42 percent of the city’s taxis didn’t pick up a single passenger this March. The union stresses that the decline of the taxi industry is a loss for the broader public. Unlike most rideshare vehicles, taxis serve people without bank accounts by accepting cash, and they also have more stringent requirements on providing access to people with disabilities.


Aikins says he doesn’t fault the rideshare industry for his current predicament, but instead blames the city.


“We are so saddled with rules and taxes and renewal fees, and the city hasn’t done anything to relieve us,” he said. “It looks like they are just waiting for us to die off.”


Last summer, the City Council was poised to pass new regulations on rideshare companies, which CDU hoped would help create fairer competition. The original ordinance would have required fingerprint background checks on rideshare drivers and would have mandated that at least 5 percent of all rideshare vehicles be wheelchair-accessible—rules comparable to those imposed on the taxi industry.


After the last-minute intervention of Mayor Rahm Emanuel, however, a watered-down version of the ordinance was passed that removed the original provisions on fingerprinting and wheelchair accessibility. While the final version requires rideshare drivers to obtain special chauffeur licenses, it allows them to complete the necessary training online instead of through the expensive in-person classes taxi drivers must attend.


Critics have accused Emanuel of being biased in favor of rideshare companies, particularly Uber. His brother Ari—a Hollywood agent and the inspiration for Jeremy Piven’s character on HBO’s Entourage—is an Uber investor. Also, the mayor’s former chief of staff became an Uber executive not long after passage of last year’s ordinance. Earlier this year, Emanuel’s Obama administration colleague and former Uber executive David Plouffe was fined $90,000 by the Chicago Board of Ethics after it was revealed he illegally lobbied the mayor on behalf of the rideshare giant in 2015.


With no help from the city, Aikins turned to Cab Drivers United for assistance after receiving his foreclosure notice. Formed in 2014, CDU is a non-traditional union in that it does not bargain contracts, since labor laws classify taxi drivers as “independent contractors” rather than “employees.” Made up of hundreds of dues-paying members and a network of thousands of activists, CDU provides educational workshops for drivers, connects them to legal services and organizes them to pressure lawmakers for fairer treatment.


Furqan Mohammed, a private attorney whose firm partners with CDU, said he has talked with over 100 owner/operators like Aikins facing foreclosure in recent months.


“Some of these drivers will owe upwards of $250,000 on these medallions, yet the underlying asset is worth maybe $50,000 if you can even find a willing buyer,” he said.


With CDU’s help, Aikins contacted an attorney who recently helped him file for Chapter 13 bankruptcy in an effort to save his livelihood. Mohammed said his law firm is assisting many owner/operators to restructure their medallion loans, but he called it only a “temporary solution.”


Longer-term, CDU is calling on the city to ease the financial burdens of taxi drivers, including eliminating the medallion license renewal fee and waiving the ground transportation tax for struggling owner/operators.


The ground transportation tax—paid once every two years—is due at the end of June. Aikins said the tax for two years is about $2,000.


“It doesn’t make sense,” he said. “The city knows we don’t have the money.”


“If the city were to create a hardship waiver for the ground transportation tax literally in the next few weeks, that would send a signal to these small owner/operators that the city does care about them and is prepared to work on a more comprehensive package for reform,” AFSCME’s Abman said.


“If relief is not provided [in the coming weeks] we will see much more decimation of the industry,” she warned. “Time is of the essence.”


The full report from Cab Drivers Union

Tuesday, June 13, 2017

Uber CEO To Take Leave Of Absence, "Dimished Role" After Holder's Report On Workplace Scandals

Uber no longer has a COO, CBO, CFO, CMO, or Head of Engineering; and is now temporarily without a CEO after the release of today"s "official" investigation into workplace scandals (by former U.S. Attorney General Eric Holder). 





"If we are going to work on Uber 2.0, I also need to work on Travis 2.0 to become the leader that this company needs and that you deserve... During the interim period, the leadership team, my directs, will be running the company."




As The Wall Street Journal reports, over the past several weeks, Uber workers have been summoned to the nearby San Francisco office of Mr. Holder’s firm, Covington & Burling LLP, to describe their experiences, according to employees who have been interviewed or were requested to be. On Sunday, Mr. Holder’s firm presented its report to company directors, which unanimously approved all of the recommendations following a marathon board meeting in Los Angeles, according to people familiar with the matter. The fallout of that report was evident Monday, when Uber’s chief business officer, Emil Michael, resigned from the company. His exit, which people familiar with the matter say was recommended by the report, was surprising given his close relationship with Mr. Kalanick.


And now we have the results (and the findings)... Bloomberg reports that Uber Chief Executive Officer Travis Kalanicktold staff he plans to take a leave of absence, without disclosing a return date.





Kalanick decided to take a leave while also coping with the death of his mother, whose funeral he attended Friday.



The company will strip him of some duties and appoint an independent chair to limit his influence after a slew of scandals, according to an advance copy of a report prepared for the board.



At a staff meeting Tuesday, the company began conveying the results of a probe conducted by Eric Holder, the former U.S. attorney general who Uber hired to look into allegations of harassment, discrimination and an aggressive culture.



The 47 recommendations include creating a board oversight committee, rewriting Uber’s cultural values, reducing alcohol use at work events, and prohibiting intimate relationships between employees and their bosses.



Several of Uber’s planned changes are symbolic. For example, a conference room known as the War Room will be renamed the Peace Room.



The company also plans to scrap many of its cultural values, notably “Let Builders Build, Always Be Hustlin’, Meritocracy and Toe-Stepping, and Principled Confrontation,” which the Holder report described as being “used to justify poor behavior.”



“Many of Uber’s 14 cultural values, while well-intended, had been allowed to be weaponized,” Huffington said in her statement. “That’s completely unacceptable.”



Some excerpts from the email...





RECOMMENDATIONS



We recommend that Uber focus on four prevailing themes with regard to taking the folowing remedial measures: tone at the top, trust, transformation, and accountability.



A. Review and Reallocate the Responsibilities of Travis Kalanick. The Board should evaluate the extent to which some of the responsibilities that Mr. Kalanick has historically possessed should be shared or given outright to other members of senior management. The search for a Chief Operating Officer should address this concern to some extent.



B. Institute and Enforce Clear Guidelines on Alcohol Consumption and the Use of Controlled Substances. Uber should take steps to provide clear guidelines about acceptable and unacceptable uses of alcohol and strictly prohibit the use of controlled substances, including prolubiting consumption of alcohol during core work hours and prohibiting consumption of non-prescription controlled substances during core work hours, at work events, or at other work-sponsored events. With respect to alcohol consumption at after-hours work events and at other work-sponsored events, Uber should consider limiting the budget available to managers for alcohol purchases, restrict reimbursement for alcohol-related events, and include training for managers on appropriate events for retreats and out-of-work events. Uber should also encourage responsible drinking, which can include limiting the amount of alcohol that is available in the office, de-emphasizing alcohol as a component of work events, and otherwise taking appropriate action to discipline and address inappropriate employee conduct fueled by alcohol consumption. Uber should support work events in which alcohol is not a strong component to ensure that employees who do not partake in consumption of alcohol still have opportunities to engage in networking and team building activities.



C. Prohibit Romantic or Intimate Relationships Between Individuals in a Reporting Relationship. Uber should developspecificand clearguidance concerningappropriate workplace relationships, including makingclear that any type of romantic or intimate relationship between individuals in a reporting relationship (either direct or indirect) is prohibited. If employees in a reporting relationship find themselves in a romantic or intimate relationship, they must be relationship find themselves in a romantic or intimate relationship, they must be required to immediately report it so that appropriate action can be taken, including making sure that the individuals are not in any type of reporting relationship (direct or indirecegoing forward. Although it is not realistic to prohibit all romantic and intimate relationships in the workplace. it should be emphasized more generally that with respect to such relationships, Uber will not tolerate any form of harassment, discrimination, or retaliation.



Of course this is just the latest in a string of PR disasters for the "unicorn" of "unicorns". As noted recently, here is a snapshot of some of the most notable scandals that have emerged, involving the world"s most valuable private company:


  1. Another tale of sexism and unacceptable workplace behavior in Silicon Valley company has emerged. This time it"s at Uber, according to an explosive blog post published on Sunday by a former company engineer named Susan Fowler Riggetti.

  2. Uber"s newly-hired VP of engineering Amit Singhal was asked to, and did, resign on Monday after the company learned from Recode that he was accused of sexual harassment shortly before leaving Google a year ago. Here"s more on the difficult position of former employers in this case.

  3. A video showing Uber CEO Travis Kalanick rudely arguing with a long-time driver at the end of his ride was published by Bloomberg. "I need leadership help," Kalanick said in an apology he issued shortly after.

  4. Susan Fowler Rigetti, the former Uber engineer who wrote of discrimination, said she"s hired attorneys after a new law firm began to investigate her claims. Uber confirmed it has hired Perkins Coie, which reports to former A.G. Eric Holder, who"s leading the investigation.

  5. Uber said on Thursday that it will finally apply for a DMV permit to test self-driving cars in California after its cars" registrations were revoked in December because it refused to get the permit.

  6. Charlie Miller, one of the two famous car hackers who joined Uber"s Advanced Technology Center in August 2015, announced he"s leaving the company.

  7. The New York Times uncovered a secret Uber program called Greyball, through which the company uses software and data to evade law enforcement in cities.

  8. Keala Lusk, a former Uber engineer, published a blog post detailing how her female manager mistreated her, signaling that the company"s problematic culture isn"t limited to the men who work there.

  9. Ed Baker, Uber"s head of product and growth, resigned. Though the reason is unclear, he was allegedly seen kissing another employee three years ago, which was anonymously communicated to board member Arianna Huffington, according to Recode.

  10. A report outlines a trip by a group of Uber employees to a Seoul karaoke-escort bar in 2014, which included company CEO Travis Kalanick and his girlfriend, Gabi Holzwarth. After arriving, several male employees picked escorts to sit with, and went to sing karaoke. Uncomfortable, a female marketing manager, who was part of the group, left after a couple of minutes, while Holzwarth and Kalanick left after an hour.

  11. California regulators have recommended that Uber be fined $1.13 million for failing to investigate and/or suspend drivers who are reported by a passenger to be intoxicated. The state requires ride-hailing companies to have a zero-tolerance policy for driving under the influence of alcohol or drugs.

  12. A new report says Uber used a secret program dubbed "Hell" to track Lyft drivers to see if they were driving for both ride-hailing services and otherwise stifle competition. Only a small group of Uber employees, including CEO Travis Kalanick, knew about the program, according to a story in The Information, which was based on an anonymous source who was not authorized to speak publicly.

  13. Waymo sued Uber in civil court, claiming that Uber was using trade secrets stolen from Google to develop Uber’s self-driving vehicles.

  14. Uber fires Anthony Levandowski, a star engineer brought in to lead the company’s self-driving automobile efforts who was accused of stealing trade secrets when he left a job at Google.

  15. Uber said Tuesday that it had made a mistake in the way it calculated its commissions, at a cost of tens of millions of dollars to its New York drivers, and the company vowed to correct the practice and make the drivers whole for the lost earnings.

  16. Uber fires over 20 staff following the release of a report about sexual harrassment in the workplace.

  17. Reports emerge that Uber CEO Travis Kalanick fired off a bizarre email in 2013 to hundreds of employees where he listed the conditions under which they could have sex with each other at a company outing in Miami

  18. Uber’s chief business officer, Emil Michael, resigned from the company.

This list is by no means comprehensive.


And then there is the biggest problem of all: Uber"s chronic cash burn.


Uber lost $708 million in the first quarter, despite another rise in revenues. Last year, Uber managed to burn through almost as much cash as NASA’s $4.8 billion budget last quarter. Previously, Bloomberg reported that Uber has burned through at least $8 billion in its lifetime through the end of 2016. While the company had $7 billion of cash on hand as of March 31, along with an untapped $2.3 billion credit facility, inevitably questions will emerge if and when the world"s most previous "unicorn" will ever turn a profit. The company was most recently valued at $68 billion, although in light of the recent turmoil in the C-suite that number will likely be revised significantlly lower.


Sunday, June 11, 2017

Uber Imploding: Chief Business Officer Resigns As Kalanick Plans "Leave Of Absence"

The uber implosion at Uber continues.


Two days after it emerged that Uber CEO Travis Kalanick had fired off a bizarre email in 2013 to hundreds of employees where he listed the conditions under which they could have sex with each other at a company outing in Miami, the WSJ reports that not only is Uber Chief Business Officer Emil Michael said to resign on Monday, just two days after it was reported that Uber"s head of finance Gautam Gupta was departing to take a position at OpenDoor, but that embattled Chief Executive Travis Kalanick "will discuss taking a possible leave of absence when the board of directors of the embattled ride-hailing company meets Sunday morning."


From the WSJ:



Uber Technologies Inc. executive Emil Michael, one of Chief Executive Travis Kalanick’s closest confidants, is planning to resign as soon as Monday amid an ongoing investigation into the company’s workplace culture, according to people familiar with matter.



Mr. Michael, as chief business officer, helped oversee broad strategy initiatives including mergers and acquisitions and fundraising. He joined Uber in 2013 from Klout Inc., which rates users’ online reputation, and had worked as an adviser to technology companies.



Also on the agenda of today"s meeting of the seven-person board is a vote on a series of recommendations from a report prepared by former U.S. Attorney General Eric Holder regarding its workplace.



It was uncertain whether Mr. Kalanick would ultimately take the leave or whether the board would approve of such a measure, which would require finding a temporary replacement in short order.?



Following  a wave of "setbacks and scandals" that have besieged the ride-hailing service earlier this year, many executives have left the company. Uber has been trying to hire a deputy for Mr. Kalanick after a leaked video in February showed Mr. Kalanick berating an Uber driver. Uber is also seeking a CFO.


As noted recently, here is a snapshot of some of the most notable scandals that have emerged, involving the world"s most valuable private company:


  1. Another tale of sexism and unacceptable workplace behavior in Silicon Valley company has emerged. This time it"s at Uber, according to an explosive blog post published on Sunday by a former company engineer named Susan Fowler Riggetti.

  2. Uber"s newly-hired VP of engineering Amit Singhal was asked to, and did, resign on Monday after the company learned from Recode that he was accused of sexual harassment shortly before leaving Google a year ago. Here"s more on the difficult position of former employers in this case.

  3. A video showing Uber CEO Travis Kalanick rudely arguing with a long-time driver at the end of his ride was published by Bloomberg. "I need leadership help," Kalanick said in an apology he issued shortly after.

  4. Susan Fowler Rigetti, the former Uber engineer who wrote of discrimination, said she"s hired attorneys after a new law firm began to investigate her claims. Uber confirmed it has hired Perkins Coie, which reports to former A.G. Eric Holder, who"s leading the investigation.

  5. Uber said on Thursday that it will finally apply for a DMV permit to test self-driving cars in California after its cars" registrations were revoked in December because it refused to get the permit.

  6. Charlie Miller, one of the two famous car hackers who joined Uber"s Advanced Technology Center in August 2015, announced he"s leaving the company.

  7. The New York Times uncovered a secret Uber program called Greyball, through which the company uses software and data to evade law enforcement in cities.

  8. Keala Lusk, a former Uber engineer, published a blog post detailing how her female manager mistreated her, signaling that the company"s problematic culture isn"t limited to the men who work there.

  9. Ed Baker, Uber"s head of product and growth, resigned. Though the reason is unclear, he was allegedly seen kissing another employee three years ago, which was anonymously communicated to board member Arianna Huffington, according to Recode.

  10. A report outlines a trip by a group of Uber employees to a Seoul karaoke-escort bar in 2014, which included company CEO Travis Kalanick and his girlfriend, Gabi Holzwarth. After arriving, several male employees picked escorts to sit with, and went to sing karaoke. Uncomfortable, a female marketing manager, who was part of the group, left after a couple of minutes, while Holzwarth and Kalanick left after an hour.

  11. California regulators have recommended that Uber be fined $1.13 million for failing to investigate and/or suspend drivers who are reported by a passenger to be intoxicated. The state requires ride-hailing companies to have a zero-tolerance policy for driving under the influence of alcohol or drugs.

  12. A new report says Uber used a secret program dubbed "Hell" to track Lyft drivers to see if they were driving for both ride-hailing services and otherwise stifle competition. Only a small group of Uber employees, including CEO Travis Kalanick, knew about the program, according to a story in The Information, which was based on an anonymous source who was not authorized to speak publicly.

  13. Waymo sued Uber in civil court, claiming that Uber was using trade secrets stolen from Google to develop Uber’s self-driving vehicles.

  14. Uber fires Anthony Levandowski, a star engineer brought in to lead the company’s self-driving automobile efforts who was accused of stealing trade secrets when he left a job at Google.

  15. Uber said Tuesday that it had made a mistake in the way it calculated its commissions, at a cost of tens of millions of dollars to its New York drivers, and the company vowed to correct the practice and make the drivers whole for the lost earnings.

  16. Uber fires over 20 staff following the release of a report about sexual harrassment in the workplace.

  17. Reports emerge that Uber CEO Travis Kalanick fired off a bizarre email in 2013 to hundreds of employees where he listed the conditions under which they could have sex with each other at a company outing in Miami

This list is by no means comprehensive.


According to the WSJ, if the board approves Mr. Kalanick’s leave, "it will mark a huge shift for the embattled CEO who developed a reputation for sharp elbows, a relentless work ethic and a willingness to push the limits of legality to achieve success. Chief of the ride-hailing firm since 2010, Mr. Kalanick has been the face of Uber amid its ascent to the world’s most valuable private company, pegged by investors at $68 billion."



The seven-member board includes private-equity billionaire David Bonderman ; media mogul Arianna Huffington ; venture capitalist Bill Gurley of Benchmark; an official from a Saudi Arabian government investment fund; co-founder Garrett Camp, who is chairman; early employee Ryan Graves ; and Mr. Kalanick himself.



Uber has been conducting its own workplace investigation, including so-called listening sessions and focus groups led by human-resources chief Liane Hornsey and Ms. Huffington. Employees have also been summoned to the law firms’ offices for interviews.



The ride-hailing company had planned to release an executive summary for Mr. Holder’s findings to employees and the media, though some investors have called for a full version of the report to be made public.



And then there is the biggest problem of all: Uber"s chronic cash burn.


Uber lost $708 million in the first quarter, despite another rise in revenues. Last year, Uber managed to burn through almost as much cash as NASA’s $4.8 billion budget last quarter. Previously, Bloomberg reported that Uber has burned through at least $8 billion in its lifetime through the end of 2016. While the company had $7 billion of cash on hand as of March 31, along with an untapped $2.3 billion credit facility, inevitably questions will emerge if and when the world"s most previous "unicorn" will ever turn a profit. The company was most recently valued at $68 billion, although in light of the recent turmoil in the C-suite that number will likely be revised significantlly lower.


Friday, May 12, 2017

Uber Suffers Major Setback In Efforts To Conquer European Market

For years Uber has been battling with Barcelona taxi drivers who have argued that UberPOP engages in unfair competition by using unlicensed drivers that are not subject of the same regulatory hurdles as a regular "transport company."  And while Uber has historically taken the approach of just entering new markets and sorting out the regulatory hurdles later, it looks like those hurdles are finally catching up with them in the European Union...which we suspect will not be well received by Uber"s private investors that recently dumped money into the company at a modest $68 billion valuation.


As Reuters noted today, the Court of Justice of the European Union"s (ECJ) Advocate General Maciej Szpunar has just issued a preliminary opinion that Uber is actually a "transport service" and not just an app.  Of course, the ruling is significant because, if it stands, it would require Uber to operate effectively as a taxi company and thus provide insurance to drivers and guarantee that they are properly licensed and complying with all safety regulations.  Per Reuters:





Although the opinion of the Court of Justice of the European Union"s (ECJ) Advocate General Maciej Szpunar is non-binding, its judges usually follow such advice and are likely to reach a final ruling in the landmark case in the coming months.



If the ECJ does rule that Uber is a transport service, this is likely to have an impact on the Silicon Valley firm"s operations in Estonia, Poland, Czech Republic, and Finland where it still runs UberPOP, using amateur drivers to pick up riders.



The ECJ"s final ruling cannot be appealed by Uber



Uber



While Uber has repeatedly argued in similar cases that they are merely a "market maker" matching taxi demand with supply, the ECJ"s Szpunar saw it differently finding that Uber "does much more than link supply and demand: it created this demand itself" adding that "Uber can thus be required to obtain the necessary licenses and authorizations under national law."





However, the ECJ"s Szpunar said that Uber"s argument that it merely matches supply and demand between drivers and passengers was a "simplistic view of its role."



"The Uber electronic platform, whilst innovative, falls within the field of transport: Uber can thus be required to obtain the necessary licenses and authorizations under national law,"



"In effect, Uber does much more than link supply and demand: it created this demand itself," Szpunar wrote.



The service provided by Uber amounts to the "organization and management of a comprehensive system for on-demand urban transport," the ECJ said.



Regulating the software company as a "new economy" information service meant treating Uber as if it was simply an air traffic controller or market maker connecting drivers to passengers.



Instead, by forcing Uber to comply with myriad local transportation regulations – some dating back as long as a century – it must take more responsibility for certifying, insuring and paying its drivers, as taxi firms now do.



Meanwhile, Uber representatives were dismissive of the initial ruling saying that such decisions only serve to "undermine the much needed reform of outdated laws..."





A spokeswoman for Uber said it would await the ECJ"s final ruling, but added it "would not change the way we are regulated in most EU countries as that is already the situation today".



And a ruling against it would "undermine the much needed reform of outdated laws which prevent millions of Europeans from accessing a reliable ride at the tap of a button," she added.



Of course, the real question is just how long the negative news can continue to pile up for Uber before all those investors who just added nearly $13 billion to company coffers at a $68 billion valuation start to get a little nervous that the company is still burning a couple billion dollars a year.  Do we smell a dreaded "down round" coming up?

Friday, March 31, 2017

How Space Tourists Will Benefit From No Government Regulation

Via The Daily Bell


Space tourism industry has a chance to show benefits of less regulation


If space truly is the final frontier, then it won’t be long until the first pioneers are making the journey, as several companies race to take paying passengers out of the Earth’s atmosphere and beyond. And true to form, right on its heels will be the regulators, red tape lassos in hand.


But like any brand new industry, the slight head start of the businesses will give them the opportunity to show the high standards that can be accomplished absent government control — and with any luck, they can do it in a way compelling enough to cast doubt on the “necessity” of regulation.


A March 20 article in Quartz about space tourism details the thus-far minimal regulatory burden on the burgeoning industry and questions how passengers will be protected without the “benefit” of tight regulations.



The first spaceflight participants will be guinea pigs in an experiment that asks: Just what does it mean to be safe in space when the government isn’t in charge?



The obvious answer, to those who believe in the power of market-driven incentives, is that space tourism will likely be safer with minimal government intervention than it would be with tight regulations and oversight, since the companies will police themselves, as Blue Origin Executive Erika Wagner says in the article.



Wagner recently told an audience at the Massachusetts Institute of Technology, ‘ . . . in terms of us having a safe place in the market, we take that seriously, we want to put our own families on board, we take that very seriously. So we are holding ourselves to internal standards.’



The case for strict government regulation is built on some faulty beliefs about humanity and behavior. It assumes that people in business are at their core unconcerned about other people and are motivated solely by profit. It assumes in contrast, that those people in government are the complete opposite, motivated only by altruism and never by self-interest. On this questionable foundation is built the assertion that the people in government must regulate the people in business so that the interests of customers and the public at large are protected.


It is easy enough to strike down these arguments. First, this stark divide between the values of businessmen and politicians does not exist. Good or bad personality traits can be found within any group, and I would argue that you’ll actually find disproportionately more politicians on the self-interested end of the spectrum than in other career paths, because politics either attracts or creates those kinds of people.


In any event, there is not a neutral ruling elite that can sit above the fray, benevolently handing down edicts to keep the otherwise-evil businesses in check. Politicians and regulatory agencies have a dog in the fight too, be it money, connections, political pressure, or desire for power.


But for argument’s sake, let’s assume the worst of businesses and the best of government. Even in this case, the goal for both parties is the same: safe space travel. At their most altruistic, regulators want it because they don’t want people to die. At their worst, space travel businesses want it because death and injury is bad for business.


Any company, whether they are building and flying rockets or simply selling sandwiches, needs to have customers to stay in business. Blue Origin, SpaceX, Boeing and Virgin Galactic — all companies planning to fly people out into space — won’t be able to keep customers if people aren’t flying back to Earth intact.


And unlike the mistakes of a sandwich shop, which might never make the front page news, in a pioneering industry like commercial space flight, you can bet every potential customer on earth would hear about the company’s missteps. As safety risks increase, customers will decrease, and if that balance gets out of whack, the company will fail.


Not all customers desire the same level of safety. And that’s OK. When regulations are minimal, companies can cater to whatever customer base they want. Riskier or more expensive products or services will  have a smaller customer base than those that are safer or cheaper.


Perhaps each space tourism company will use this formula to choose a different niche; companies could advertise that they tested their spacecraft the most, or offer the least expensive weightlessness experience, or orbit the earth the fastest.  In this way, less regulation gives the consumer more choices, while regulation would restrict some of these options, eliminating the preferences of some customers while simultaneously crippling those niche businesses.


“Minimal” Regulation


What does “minimal” regulation look like in the space tourism industry? Right now, it’s governed by the Commercial Space Act, which establishes the Secretary of Transportation as the governing authority. The Secretary has the power to grant launch licenses to rockets, which can include requirements on crew training and medical standards.


The license holder must inform crew and passengers in writing about the risks involved in space travel, and let them know that the United States Government has not certified the launch vehicle as safe for carrying crew or space flight participants. The Secretary can also restrict rocket design features or operating practices that have resulted in serious or fatal injury or a high risk thereof.


By many standards, that amount of regulation is already too much. It’s not that these rules are especially onerous or illogical; it’s just that they are unnecessary. Crew members and paying customers are voluntarily participating in space flight — a non-essential service, moreover — through the company. Therefore, customers and employees should work directly with the company to ensure a satisfactory experience. The company can then meet those demands or lose those customers and workers. They can cut out the middleman of regulation because there is no one to protect; all parties are already satisfied, and customers are signing up in droves. According to the article, Virgin Galactic has accrued 700 paid passengers since 2005.


The article cites Uber as a close example of how the space travel industry could expect to pave its own way:



Because the slate is still blank for how the federal government will treat the space business, the earliest companies will be in a position to set the tone, much as Uber’s regulatory battles laid the groundwork for the still tetchy relationship between cities and ride-hailing apps.



This is a fitting analogy, but frustrating if space tourism goes the way of ride-hailing apps. Because Uber and others like it are another example of a business in which regulators tried to fix problems that didn’t exist. Everyone involved was already happy. And yet because of pressure from the highly-regulated taxi companies, politicians implemented regulations to handcuff ride-sharing companies as well, under the guise of consumer protection.


In my home state of Massachusetts, for example, a bill regulating ride-sharing companies required Uber drivers to complete a two-part background check, carry insurance coverage of at least $1 million, and have their vehicles get a second safety inspection in addition to the annual inspection required of all registered cars. And—perhaps the biggest affront— the law required the companies to pay 20 cents per ride to the state, which will fund public transportation, including the taxi industry. The bill was signed into law last August, adding Massachusetts to the long list of states that punish and restrict the ride-sharing app companies while buoying their competitors.


Yet Uber and other ride-sharing app companies have largely survived the onslaught of regulations because the service they offer is so attractive, not only from a practical standpoint, but also a symbolic one. It gives both customers and drivers freedom and self-determination, the ability to set their own hours, choose their own route.


And that’s just ground transportation. It’s hard to imagine a more freeing experience than blasting off in a rocket to outer space, quite literally extricating oneself from earthly cares. So while we will likely see a shorter leash on space tourism companies as the industry matures and regulators catch up, these pioneering companies have a chance to demonstrate that they can be self policing. They can prove that private industry can safely, astonishingly, and beautifully launch people into the final frontier — and bring them home again.


A new age is dawning. Will governments be left in the dust?

Monday, March 20, 2017

Uber President Quits After Allegedly Deciding Series Of Scandals Were Just Too Much

Jeff Jones, the former Target CMO who joined Uber less than a year ago as President of Silicon Valley"s priciest "decacorn", is leaving the company, according to Recode.  Jones is reportedly exiting as the company deals with a flurry of recent controversies, including allegations of sexual harassment and an embarrassing video that surfaced last month of Uber CEO Travis Kalanick berating an Uber driver.  Kalanick also recently announced a search for a COO to help him better steer the ship, though it"s unclear whether the layering of the executive management team affected Jones" decision to leave.  Per Recode:





Jeff Jones, the president of Uber, is quitting the car-hailing company after less than a year. The move by the No. 2 exec, said sources, is directly related to the multiple controversies there, including explosive charges of sexism and sexual harassment.



Jones, said sources, determined that this was not the situation he signed on for, especially after Uber CEO Travis Kalanick announced a search for a new COO to help him right the very troubled ship.



That was not the reason for Jones’ departure, sources said, even though it meant that Kalanick was bringing in a new exec who could outrank him. Instead, these sources said, Jones determined that the situation at the company was more problematic than he realized.



Uber



Jones spent much of the beginning of his tenure as president meeting with drivers and attempting to address the concerns of the people that serve as the face of the company.  In the earlier months of his tenure he penned a letter to drivers saying, "It’s clear that there’s much we can be doing better. Listening is where we get our best ideas, because they come from you, the people using Uber every day."


Of course, any goodwill that was potentially built with drivers through Jones efforts was likely quickly erased by a 3:50 video posted last month by one driver who captured his heated exchange with Uber CEO Travis Kalanick on video and subsequently shared it with Bloomberg.  The conversation started off with the driver complaining that Uber was "raising the standards, and dropping the prices" and culminated with Kalanick storming out of the car after condescendingly telling the driver to "take responsibility for his own shit."





 “Bullshit.  Some people don"t like to take responsibility for their own shit. They blame everything in their life on somebody else. Good luck!”





Of course that latest mishap, just added to what has already been a relatively rough couple of months for Uber which has included everything from patent infringement lawsuits to sexual harassment charges to Kalanick being forced to resign from Trump"s business advisory council.  Per Bloomberg:





In December, Uber pulled its self-driving cars off the road in San Francisco after the California Department of Motor Vehicles said they were operating illegally without an autonomous vehicle license. In January, more than 200,000 people uninstalled their accounts, and #DeleteUber trended on Twitter, after the company was accused of undermining a New York taxi union strike protesting President Donald Trump’s refugee ban. On Feb. 2, Kalanick reluctantly left his spot on Trump’s business advisory council to appease the company’s liberal-leaning employees and users—not to mention its many immigrant drivers. On Feb. 19, a former software engineer at Uber wrote a blog post alleging that she had been propositioned for sex by her manager and that when she’d taken the issue to human resources, an HR rep had said that he wouldn’t be punished, in part, because he was a “high performer.” On Feb. 23, Alphabet’s autonomous car company Waymo sued Uber and its self-driving car company Otto, accusing an Uber employee of stealing trade secrets by downloading 14,000 files onto an external hard drive. On Monday, Uber’s head of engineering resigned after the company said it learned that he had faced a sexual harassment complaint at Alphabet, his former employer. He denied the allegations.



Uber has not yet confirmed Jones" departure.

Thursday, March 2, 2017

These Guys Are Destroying Uber (Yet Few Westerners Have Ever Heard Of Them)

Via Peter K of SovereignMan.com,



I’m visiting my brother in Indonesia right now.


Being a good host, he was fixing us vodka martinis, when he realized he ran out of olives.


Both of his drivers had finished for the day so I was expecting him to compromise on the olives.


No need.


He loaded up a mobile phone app and ordered a jar of olives.


Fifteen minutes later there was a knock on the door and a guy was there with a jar of olives… at the regular retail price, with zero additional charge for delivery.


Later that evening we went out to a bar and needed transportation.


Again, Tony jumped on his app, and within seconds we had an awaiting vehicle outside his house.


It cost 75 CENTS to be driven in style to the bar, and another 75 cents to be driven back again.


In the downstairs office of his house, I noticed a massage table and asked his wife about it. “We occasionally order a massage from time to time from the app. It costs almost nothing.”


By “almost nothing” she meant $7 an hour for a professional massage – in your home.


The app is called “Go-Jek”, and it offers everything you could want: car, motor bike (faster in Jakarta traffic, and even cheaper), food delivery, shopping, tickets, payments (and electronic wallet), manicure and beauty treatment, pharmaceuticals, cleaning services, auto repair services and more.


Out on the street, about a third of the bikes wear the green livery of Go-Jek. Occasionally you’ll see an Uber as well.


Seeing this buzz on the ground is precisely why we travel around the world looking for business opportunities to invest in.


You can’t get a sense of a country from Google or from CNN.


Being on the ground opens your eyes to the lightning-fast change that occurs when a developing country adapts new technology.


This sort of rapid transition economy creates gaping opportunities that simply don’t exist in North America, Europe, and other mature markets.


And in the rare instance when a business is actually able to make a significant and lasting impact in a major developed market like the US, the company’s valuation will be insane.


Snapchat is expected to IPO at around $20 billion later this week.


AirBnB is still private and raised money several months ago at a $30 billion valuation.


Uber is currently worth nearly $70 billion.


(All of those companies lose money, by the way…)


Indonesia’s Go-Jek, meanwhile, raised capital last year at a pre-money valuation of $750 million, 98% less than what Uber is worth.


The reason for this massive disparity is simple: many investors can’t be bothered to look beyond their own backyards.


It’s as if anything worth investing in is exclusively in the United States.


This classic herd mentality means that there’s too much money chasing around too few opportunities.


As a result, investors buy over-valued stocks, bonds that yield nothing, or private companies that are worth tens of billions of dollars despite racking up massive losses.


They’re completely unaware what incredible opportunities lie overseas.


The rest of the world has the opposite problem: there are too many great businesses and not enough capital.


Some of the biggest, most exciting markets in the world are totally overlooked by the investing public.


Go-Jek is a great example; only a handful of foreign funds have invested, and most people have never heard of it.


I’ve been finding amazing companies here which are already profitable. And yet, they can’t raise capital to fund their expansion.


And Indonesia is far from alone.


We’re looking at investments in Eastern Europe, South America and Asia which most funds can’t touch because they are too small and not in America — no matter how profitable they are, and how compelling their potential.


I was in Georgia recently (the country, not the state) and was shocked at how many profitable companies were in need of capital.


(Special note to Total Access and SMPI members: we’ve completed due diligence on our next deal in Georgia and will have the report to you soon, followed by my findings in Indonesia. Stay tuned.)


Bottom line, the world is a big place and there are compelling opportunities everywhere… as long as you have the intellectual independence to look beyond your own borders.


Do you have a Plan B?

Wednesday, March 1, 2017

Uber's CEO Wants You To Know He's "Ashamed" Of Leaked Video Footage; Says He Needs To "Grow Up"

Last night, following the video leak of a combative exchange between Uber CEO Travis Kalanick and his driver over Uber"s fare structure, which culminated with Kalanick suggesting that his driver should "take responsibility for his own shit", we asked: "So, where should we set the over/under on Kalanick"s remaining tenure with Uber?"


Fast forward less than 24 hours and it"s clear that Kalanick is feeling the pressure after sending an apology email to Uber staff saying that he"s "ashamed" of his comments and clearly needs to "grow up" and seek "leadership help." Per the Financial Times:





“To say that I am ashamed is an extreme understatement,” Mr Kalanick said in an email to Uber staff.



“My job as your leader is to lead . . . and that starts with behaving in a way that makes us all proud. That is not what I did, and it cannot be explained away.”



He added: “It’s clear this video is a reflection of me and the criticism we’ve received is a stark reminder that I must fundamentally change as a leader and grow up. This is the first time I’ve been willing to admit that I need leadership help and I intend to get it.”



Mr Kalanick apologised to “the driver and rider community, and to the Uber team”.



Kalanick



Sure, because the best place to "grow up" and learn how to be a good "leader" is at the helm of a $60 billion company.


* * *


For those who missed it, here is what we wrote about Kalanick"s leaked video:


Earlier this month, on Superbowl Sunday, in fact, Uber CEO Travis Kalanick hopped into an Uber Black Car with two female companions for what he thought would be just another easy trip to the destination of his choice.  Unfortunately, this particular ride got a little more complicated than he had hoped when his driver, 37-year-old Fawzi Kamel, decided to confront him on Uber"s falling fares, which he alleged had cost him a total of $97,000 and forced him into bankruptcy.  After the ride, Kamel rated Kalanick at 1-star and submitted his recorded conversation with the confrontational CEO to Bloomberg. 


The first 3 minutes and 50 seconds of the video is nothing more than a series of awkward exchanges between Kalanick and his special lady friends along with a series of random body gyrations to the tune of Maroon 5"s "Don"t Wanna Know". 


That said, things start to heat up when one of the young ladies implies that Uber is having a rough year financially (she must be a reader).  Of course, Kalanick responds by implying that burning hundreds of millions of dollars annually is all part of his master plan:





“I make sure every year is a hard year.  That’s kind of how I roll. I make sure every year is a hard year. If it’s easy I’m not pushing hard enough.”



But things really get interesting when Kalanick"s driver decides to confront him on falling Uber fares:





Kamel: “You’re raising the standards, and you’re dropping the prices.”



Kalanick: “We’re not dropping the prices on black.”



Kamel: “But in general the whole price is—”



Kalanick: “We have to; we have competitors; otherwise, we’d go out of business.”



Kamel: “Competitors? Man, you had the business model in your hands. You could have the prices you want, but you choose to buy everybody a ride.”



Kalanick: “No, no no. You misunderstand me. We started high-end. We didn’t go low-end because we wanted to. We went low-end because we had to because we’d be out of business.”



Kamel: “What? Lyft? It’s a piece of cake right there.”



Kalanick: “It seems like a piece of cake because I’ve beaten them. But if I didn’t do the things I did, we would have been beaten, I promise.”



Kamel: “But people are not trusting you anymore. … I lost $97,000 because of you. I"m bankrupt because of you. Yes, yes, yes. You keep changing every day. You keep changing every day.”



Kalanick: “Hold on a second, what have I changed about Black? What have I changed?”



Kamel: “You changed the whole business. You dropped the prices.”



Kalanick:  “Bullshit.  Some people don"t like to take responsibility for their own shit. They blame everything in their life on somebody else. Good luck!”



We must admit that we"re somewhat perplexed by Kamel"s argument as Uber fares, now and in the future, are clearly headed in precisely one direction, irrespective of who"s sitting in the CEO"s chair, and that is, well, down...but it makes for good entertainment anyway.


Fast forward to the 3:50 mark for the fireworks:




As Bloomberg points out, this incident just adds to what has already been a relatively rough couple of months for Uber which has included everything from patent infringement lawsuits to sexual harassment charges to Kalanick being forced to resign from Trump"s business advisory council.





In December, Uber pulled its self-driving cars off the road in San Francisco after the California Department of Motor Vehicles said they were operating illegally without an autonomous vehicle license. In January, more than 200,000 people uninstalled their accounts, and #DeleteUber trended on Twitter, after the company was accused of undermining a New York taxi union strike protesting President Donald Trump’s refugee ban. On Feb. 2, Kalanick reluctantly left his spot on Trump’s business advisory council to appease the company’s liberal-leaning employees and users—not to mention its many immigrant drivers. On Feb. 19, a former software engineer at Uber wrote a blog post alleging that she had been propositioned for sex by her manager and that when she’d taken the issue to human resources, an HR rep had said that he wouldn’t be punished, in part, because he was a “high performer.” On Feb. 23, Alphabet’s autonomous car company Waymo sued Uber and its self-driving car company Otto, accusing an Uber employee of stealing trade secrets by downloading 14,000 files onto an external hard drive. On Monday, Uber’s head of engineering resigned after the company said it learned that he had faced a sexual harassment complaint at Alphabet, his former employer. He denied the allegations.



So, where should we set the over/under on Kalanick"s remaining tenure with Uber?